The Good Floor Store is the latest business to develop from the deVOL group of companies, already consisting of deVOL Kitchens Ltd. and Floors of Stone Ltd. Having established a great reputation in both markets, we are now proud to offer customers a larger range of top quality products for use throughout the home.

Visit our showroom at Cotes Mill Loughborough where our helpful and professional staff can provide assistance with the large selection of flooring solutions including stone tiles and hardwood flooring

The Good Floor Store - Terms and Conditions

In these conditions The Good Floor Store is referred to as the Seller. Any customer purchasing goods from the Seller is referred to as the Purchaser.


1.1 Any order received by the Seller from the Purchaser shall be accepted entirely at the discretion of the Seller, and if so accepted, will only be accepted upon these conditions (hereinafter referred to as "the Conditions").

1.2 Each order which is so accepted shall constitute an individual legally binding contract between the Seller and the Purchaser and such contract is hereinafter referred to in these Conditions as "an Order".


2.1 The price of the goods shall be that contained within the Seller's current published price list on its website or, if different, the price contained within the quotation at the date of acceptance of the Order.

2.2 All prices contained within the Seller's quotation are valid for 30 days only from the date shown on the quotation or until earlier acceptance by the Purchaser.

2.3 All published prices are inclusive of VAT but exclusive of delivery charges. Delivery charges shall be separately itemised on the Seller's quotation.


Payment of the purchase price in full is required at the time of acceptance of the Order by the Seller.

Please note that each credit card transaction is subject to a 1.82% service charge.


4.1 The goods will be delivered to the delivery address provided by the Purchaser. If delivery is unsuccessful due to either:-
(i) An inaccurate or incomplete delivery address;
(ii) No-one being present to accept delivery; or
(iii) Inaccessibility;

then, once another delivery date is arranged, the Purchaser will be charged additional delivery charges for each attempted re-delivery.

4.2 Delivery of the goods is deemed to have taken place when the goods have been offloaded at the nearest accessible point to the delivery address, which in many cases will be the property kerbside. Delivery any closer to the property will be at the driver's discretions.

4.3 Risk of damage to or loss of the goods shall pass to the Purchaser upon delivery.


5.1 All natural materials supplied by the Seller are subject to natural and geological variations in markings, colour, texture, cracks and vents, which are beyond the control of th Seller.

5.2 Any defect in man-made products should be reported by the Purchaser to the Seller before use.


Immediately after delivery and examination by the Purchaser of the goods, the Purchasers shall be responsible for moving the goods to a suitable indoor dry and frost-free area of storage. The Seller accepts no liability for goods improperly stored or handled.


7.1 The Seller recommends that the Purchaser employ only the services of a qualified and experienced fitter in the storage, handling, laying and sealing of all flooring. The Seller also recommends that the Pruchaser ensures they are using good quality and recommended fixing materials where required.

7.2 Each product brand that comes with a warranty has specific terms and conditions which should be adhered to in order to validate the warrenty. For example: Amtico product must be installed by an Amtico approved fitter and installed with the Amtico approved adhesive to ensure warranty validity.


8.1 Where the Purchaser notifies the Seller of any defect, damage or material difference in specification, the Purchaser shall afford the Seller the opportunity to inspect the goods and to replace at the Seller's cost damaged, defective or non-compliant goods, or to refund to the Purchaser the price of the damaged, defective or non-compliant goods (or a proportionate part thereof).

8.2 Where the Purchaser wishes to return the goods to the Seller, the Seller shall accept return of the goods subject to the following:

8.2.1 Notification being given by the Purchaser to the Seller within 7 working days of delivery of the goods;

8.2.2 The goods being returned by the Purchaser to the Seller in the same condition that they were received by the Purchaser;

8.2.3 Should the Seller accept the wish of the Purchaser to return the goods after the initial 7 working day period, payment by the Purchaser to the Seller of a Handling Charge of 15% of the price of the goods applies;

8.2.4 Payment by the Purchaser of the costs of carriage of the goods from the Purchaser to the Seller.

8.2.5 Refunds will be made within 30 days of receiving notification that the Purchaser wishes to return the goods to the Seller.

8.3 The Seller shall accept no liability in respect of any defect or damage arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or poor installation, mis-use or alteration or repairs of the goods (unless undertaken by the Seller).